Insurance claims · Start here
Something happened.Here is the first hour.
Pick the type of loss. You get the five things to do right now, the 24-hour number to call, and what your broker does after that.
First hour · Auto
01Check for injuries. Call 911 if anyone is hurt.
02Move to safety if the vehicle can move; turn on hazards.
03Photograph all vehicles, plates, damage, the intersection and any skid marks.
04Exchange names, licences, plates and insurance. Do not discuss fault.
05Report to ICBC Dial-a-Claim, then call your broker.
24-hour claims lines
ICBC Dial-a-ClaimLower Mainland · 24 hours604-520-8222ICBC Dial-a-ClaimElsewhere in BC · 24 hours1-800-910-4222Intact Insurance24 hours1-866-464-2424Aviva Canada24 hours1-866-692-8482Wawanesa24 hours1-844-929-2637Gore Mutual24 hours1-844-974-4673
Your insurer is named on page one of your policy. Not sure? Call us in business hours.
What your broker does
The insurer adjusts. We advocate.
The adjuster works for the insurer and decides what the policy pays. We work for you: we open the claim, check the adjuster’s reading of the policy against ours, push on timelines, and escalate when the answer is wrong. You never have to argue alone.
Call the office · (604) 502-7700A quote takes two minutes.A callback, the same business day.
Pick the coverage, answer a short set of questions, and a licensed broker in Delta calls you back with real numbers.